Refund Policy

We offer a 100% money back (not including shipping charge), no questions asked refund if you are unsatisfied with your first box of Zenerect. You have 30 days from the date of purchase to return your boxes and any unused pills to us for a refund. Please note that we cannot provide a full refund if you made a multiple box order and have opened at least 2 boxes. If multiple boxes have been opened then your refund will be based on the per box cost of the package you select. You will always be refunded the full amount for the first box opened. For example, if you order 4 boxes at a cost of $159.99 and you only return 2 unopened boxes (within the 30 day refund period) then we will refund you for 3 boxes (2 unopened boxes plus your first opened box) at the per box cost of $40.00 for a total of $120.00 back to your credit card used for the original purchase. To receive a refund, please make sure that the full name associated with the order is on the return address of your package. No returned, refused or Return To Sender packages will be accepted or processed as a return. We highly recommend that a return receipt be requested for any product that is returned. We are not responsible for packages lost in the return shipping process. Upon receipt of the package, your credit card will be refunded within 7-10 business days. 

Returns must be sent to:
Big Apple Supplements
757 E 20th Ave, STE 370 #345
Denver, CO 80205